I have no idea why the original headline references a TV remote control (notoriously shitty user-interfaces) , but the article gets it right: digitizing and technologizing medicine doesn’t help anybody if the software and hardware isn’t human-friendly. And who do you think the article cites as the user-friendly paragon?
Of course, Apple is the standard-bearer of simplicity, having revolutionized personal computing by simply taking away buttons — this despite that fact that computing, like medicine, is inherently complicated and dependent on variable end-user needs. The iPad, Steve Jobs’ design masterpiece, is so simple to use that even 3-year-olds — and 93-year-olds — can figure it out intuitively.
How can health care learn from Apple and remote-control evolution? The first lesson is to consider carefully the user interface before marketing a new product. New ways of delivering health care should be designed in clever ways to make the patient-user or the doctor-user experience smoother. Smart design means that it should be easy for patents to navigate the system and for doctors to exchange information. It means that doctors should have electronic charting systems that allow care to be delivered and documented in fewer clicks and keystrokes, that suggest evidence-based testing or treatments in helpful ways, and that really reduce errors by making it harder, not easier, to make a mistake.
Bioethics is controversial.
No one endorses the ideas or concepts explored here, not even me.
You will develop a strong opinion about something you find here. I want to hear it. Philosophy is a conversation.
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